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FREQUENTLY ASKED QUESTIONS

Registration & Using the Lightbox/Shopping Cart

 

Licensing, Pricing and Delivery

 

General Questions

REGISTRATION AND USING THE LIGHTBOX/SHOPPING CART
Registration Form and Benefits
There are many benefits to registering with Science Source. Registration takes less than a minute and will enable you to save and manage your light boxes, as well as subscribe to updates about new collections and services. It also enables e-commerce so you can license images 24/7 and is the first step toward approval for pay-on-account download access.

Note: You will not be asked for any financial information to register. Click here to register.

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Registration status & password
If you are unsure whether you have registered with us already, go to the registration page . Upon filling in your email address and clicking “submit registration”, you'll either be brought to a status page if you have already registered, or back to the registration form to complete the required fields if you have not.

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Saving lightboxes.
If you are registered and have logged in, the lightboxes you create will be automatically saved. They will be available the next time you visit our site and sign in. If you don't wish to register with us, you can create one lightbox and email it to yourself or another email address in order to save it.  If you do not register and do not email your lightbox, it will be deleted once you leave our site.

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Viewing your current lightbox.
To view your active lightbox, simply click on "Active Lightbox" at the top of the page.

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Emailing lightboxes.
On the left-hand side of the lightbox page is an email form; once you fill it out and submit it, the recipients will receive a link to the current lightbox. To send to more than one recipient, click [+]Add Recipient.  Any changes made to your lightbox after sending will not appear in the lightbox the recipients receive.

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Creating new lightboxes.

At the top of any search page, search result page, or lightbox page, you will see a tab labeled "Lightbox Manager". If you hover your cursor over it, a "Create Lightbox" link will appear. Click it, enter a name for the lightbox, click submit and your new lightbox will be created, and become the “active lightbox”. You can also create a lightbox from the Lightbox Manager tab. On the left side of the page you will find a "Create Lightbox" box. Type in a name and click submit to create a new lightbox and make it active. You can also always hover over the "active lightbox" tab to access a pull down menu of all your lightboxes, and select "Create Lightbox" from there.

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Viewing all your lightboxes.
To view all of your current lightboxes on one page, click the Lightbox Manager tab at the top of any search results page. If you are on the home page, click "Log In". Once your are Logged in, the Lightbox Manager will display, showing you all your lightboxes with small previews of each.

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Deleting one of your lightboxes.
To delete your active lightbox, go to the "E-Lightbox Information" box in the upper right hand portion of the lightbox page, and select "Delete Lightbox" from the list of links. If you wish to delete multiple lightboxes click on the "Lightbox Manager" link in the "E-Lightbox Information" box. With each lightbox listed, you will see an option to delete.

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Copying images from one lightbox to another.
Sometimes you may wish to add images from one lightbox to another. First, from the pulldown menu in the upper right-hand corner, select the lightbox to which you wish to add images, or create a new lightbox. Now go to "Lightbox Manager" and click on the "View Images" link for the lightbox from which you wish to copy images. When the images appear you will see that under each image you have the option of "add to lightbox". If clicked, it will add the image to your current, active lightbox selected in step one (and displayed in the upper right corner of the page). Note: Adding an image to another lightbox will not delete it from the lightbox it is being copied from.

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Keyword search tips.
You can search by image number (e.g. BN1519) or keyword.

When using keywords, remember that:

  • The search engine uses boolean logic and by default all searches are "AND" searches, meaning the resulting images will contain ALL search terms queried. To search for images with ANY of the keywords, separate them with OR: searching "cat OR dog" will pull up images that either have a cat or a dog in them, or have both.
  • By this logic, if you are looking for white cats, but not medical cat scans in black & white, you would enter "white cat NOT scan".
  • Use parentheses to further refine your search. For example, if you want white cats and white dogs, enter "white (cat OR dog)". If you enter "white cat OR dog" without parentheses, the search returns white cats and dogs of any color.
  • Use quotation marks to search for specific phrases such as "wild cat", "college student", or "Easter Island". Searching without quotes will bring up any images that include both words in its keyword list, but not necessarily the phrase. So a search for Easter Island that is NOT enclosed in quotation marks could bring up images of an Easter celebration on Long Island as well as pictures of Easter Island. You can also refine such searches by combining the quoted phrase with whatever you don't want to see. For example, if you want big cats but not lions, enter "big cat" -lion.
  • There is a pull down “Refine” menu next to the “Search” button that allows you to restrict your searches to Rights Managed or Royalty Free images (the default search will look for both types), search by image orientation, and search video clips or still images. On the home page there is also check box to exclude medical images.
  • Please feel free to contact our researchers if you need help with a search!
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TOPICS RELATED TO LICENSING, PRICING & DELIVERY
How can I License and Download a High Res Image
You must be registered to download high resolution images.

Click here to register.

Once you have registered, you can license and download via e-commerce 24/7 using our shopping cart feature. If you need to download and pay on account at a later date email our sales department or call us at 800-833-9033 or 212-758-3420 to apply for on-account download status. Your download account will allow you to download high resolution images directly from our site. You will be billed only for images that are used.

1. ONLINE PURCHASE VIA CREDIT CARD:

  • Click the calculator icon below the thumbnail to price your image using the pull-down menus and click “Add Image to Cart” OR
  • Click on the cart icon beneath the image to add it to your cart for pricing later
  • To check out, click on the "My Cart" tab. You will be asked to price any un-priced images before proceeding, using the calculator
  • Follow the prompts and enter the license information
  • Confirm that the licensing terms are correct and click check out.
  • Fill out your credit card information and click "submit"
  • Once your credit card payment is approved, you'll see a link to the page where you can download your images.
  • A receipt and our full licensing agreement will be emailed to you.

2. PURCHASE IMAGES WITH ON-ACCOUNT DOWNLOAD ACCESS:

  • With On-Account Download Access you can obtain high resolution images 24/7
  • Your Sales Representative will help you obtain a price, based upon how an image will be used. or you can use the online price calculator
  • If you are logged in and have on-account download access, under the thumbnail of each image in your lightbox or on the search results page, you will see a link to "download image". This option also appears on the "preview" page (the window which opens when you click on an image to enlarge it). Clicking "Download Image" will open a window prompting you for information about usage of the image. When you submit the completed form, a download link will appear. At the present time, this process must be repeated for each high res download
  • Once you report your usage to us we will invoice you by email
  • Invoices can be paid by credit card, check or wire
  • To apply for Download Access, click here.

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Do you supply royalty free images?
Yes, we offer over 6,000 RF images on the Photo Researchers’ site, and that number continues to grow.

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How can I get pricing information?
RIGHTS MANAGED PRICING (RM)
From the search results page, click "get pricing" below the thumbnail, or from the preview window click "View pricing for this image" in order to open our easy-to-use pricing calculator. Pricing is based on usage parameters such as:

Reproduction size (1/4 page, 1/2 page, full page).
Print run or circulation.
Placement (cover or inside).

Once you have specified the necessary parameters, a price will appear below the image. If you are unable to match the usage selections to your job, please feel free to contact us to discuss pricing your project.

Rights Managed (RM) images offer the greatest pricing flexibility, as the reproduction fee depends specifically upon how the image is used. It also gives you the option of requesting exclusivity (for an additional fee). Exclusivity means that images you purchase may not appear elsewhere within a specified market. This is important when selecting images for corporate branding or other high-profile use. We can only offer exclusivity on rights-managed images.

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What are the benefits of Rights Managed images?
Rights Managed (RM) images offer the greatest pricing flexibility, as the reproduction fee depends specifically upon how the image is used. It also gives you the option of requesting exclusivity (for an additional fee). Exclusivity means that images you purchase may not appear elsewhere within a specified market. This is important when selecting images for corporate branding or other high-profile use. We can only offer exclusivity on rights-managed images.

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Are unlimited and/or exclusive rights to an image available?
Yes, they are for many Rights Managed images. We can quote reproduction rights for any combination of exclusivity whether it be for a period of time, for a specific industry, territory, or media or for a complete "buy out" (any and all purposes in perpetuity). Just contact your sales representative.

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How do I get pricing for Royalty Free (RF) images?
RF (Royalty Free) pricing is based on the size you need for reproduction.
As with RM images, click "get pricing" below the thumbnail on the search results page, or from the preview window click "View pricing for this image" in order to open our easy-to-use pricing calculator.

There is no pricing flexibility for RF (Royalty Free) and exclusivity is not available.

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I have seen a Royalty Free image on the site of an agent or photographer who you represent but the image is on your site as Rights Managed. Can I license it as either Rights Managed or Royalty Free?
No, you would have to license it as it is offered on our site; there are various reasons why there may be a discrepancy between our site and the photographer's or agent's site, but in nearly all cases, we can only license the image as it appears on our site.

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I have licensed an image in the past that’s Rights Managed and it is now available as Royalty Free; can I now license it as Royalty Free?
Yes, you may re-license it as RF. Some editorial buyers may find it MORE economical to renew or extend the initial rights purchased for an image. We would advise you to speak with a Photo Researchers representative to see what type of license would be most appropriate for your job.

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When is a release required?
Model releases are only required if the subject matter includes a recognizable person and the image is used in connection with a COMMERCIAL rather than EDITORIAL purpose. Images without people or distinctive property can be used without a release for commercial or editorial purposes.

COMMERCIAL: Commercial purpose includes the use of an image to sell or promote goods and/or services or if the image is incorporated as part of commercial merchandise. It is your responsibility to determine if your use requires permission or not.

EDITORIAL: Editorial purpose includes the use of an image to illustrate a subject that is newsworthy or of interest to the public.

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GENERAL QUESTIONS

Do you sell prints?
Yes! We sell high quality prints through our Science Source Print Shop! We have a wide variety of prints available online now. If you do not find what you are looking for, you can request that an image be added to our shop by sending us an email or calling us at 800-833-9033. To view prints currently online click here.

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Do you license video footage?
Yes! Our Science Source and Nature Source divisions have recently begun marketing video footage, and our collection is rapidly expanding. You can search for video on our website by selecting it in the “Refine” menu next to the search button. Please contact us for more information.

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Do you only have science and medical images?
No. Along with our world-famous collection of scientific and medical imagery, we also have one of the largest collections of wildlife, landscape and nature photography as well as files on education, lifestyles, business, world cultures and travel. Begin a search for images now.

You can also view a collection of our most popular topics and images.

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What other methods of image delivery are available other than hi-res download?

We recommend that you use our shopping cart feature to purchase images by credit card and download high resolution files. If you cannot utilize our cart and do not have on-account download access, we can provide high res images in other ways:

  • E-mail: we can email your high resolution image to you as a jpeg. Please let us know if you have any size limits for attachments that would block receipt of the email.
  • FTP: For multiple images or very large files, we can place the images on our FTP server and send you a download link. Note: some corporate firewalls block FTP; please contact your IT manager if you have a problem with FTP access. Images placed on our FTP server will be available for a 2 week period after the link is sent.
  • Shipping: Digital files can be placed on a CD or DVD and shipped to you via US Mail or UPS Surface at our expense; we can also ship disks by the courier of your choice if you provide an account number. We will also package disks for messenger pickup if you are in New York City.
  • Web site: You may use the thumbnails on our web site as well as the larger preview size images for comp purposes only.

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Do you do free Research?

No time to search? Can't find the image you need on our site? Need to see a broader selection? Just run out of time and ideas? Whatever the reason, call, email or fax us. Our staff can help you find the right image for your job.
Along with nearly 5,000 images online, we have a large collection of images in transparency and print format ready to be scanned on demand. Our research team will email you a custom lightbox for your project. All you have to do is review and select!

Our offices are open Monday-Friday, from 9AM to 6PM EST. So call or email your request now!

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What file format and caption information are in the hi-res downloads?
The hi-res download files are high quality JPEGs. Each image has an embedded IPTC caption. The following information is provided:

  • Caption
  • Copyright
  • Keywords
  • Credit
  • Image ID Number

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Is your content available outside of the U.S. & Canada?
Yes, we have partners representing our content in over 40 countries worldwide. If you are outside of the United States, please be sure that you have set your country (there is a pull-down menu at the top of every search results page) so that you are only seeing images available to you in the search results. You can license and pay for images using our cart from most countries. We accept Visa, MasterCard, Discover Card and American Express. International customers can also purchase prints from our print shop by credit card.

For non-credit car transitions outside of the U.S. or Canada, please contact our representative in your country by viewing our roster of International Partners.

Thank you for loving our images!

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